Refund policy

Return Policy

1. Eligibility:

• Timeframe: Returns must be initiated within 30 days from the date of receipt.
• Condition: Items must be in their original condition. Leather products should be unused, unworn, and free from any signs of damage or alteration.

2. Non-Returnable Items:

• Custom or personalized items.
• Items marked as final sale.
  

3. Return Process:

• Initiate a Return: Contact our customer service team at serice@borgattileather.com to request a return authorization or fill out a return request on the site. Please provide your order number and reason for the return.
• Return Shipping: Once authorized, pack the item securely and return it to the address provided by our team. You are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds and Exchanges:

• Refunds: Once we receive and inspect the returned item, a refund will be processed to the original payment method within 7-10 business days. Shipping fees are non-refundable.
• Exchanges: If you wish to exchange an item, please contact us to discuss availability and further instructions. Exchanges are subject to the same conditions as returns.

5. Defective or Incorrect Items:

• If you receive a defective or incorrect item, please notify us within 5 days of receipt. We will cover the return shipping costs and ensure a prompt replacement or refund.

6. Contact Us:

• For any questions or assistance regarding returns, please reach out to our customer service team at ....